Last updated: 18/02/2026

At Eterna Jewelry, every piece is carefully prepared with intention, care, and dedication before beginning its journey to you.

Worldwide Shipping:

We offer worldwide shipping.

Currently, the primary country we focus on for shipping is Australia. However, we accept international orders and continue to gradually expand our delivery areas.

Processing Time:

All orders are processed and prepared within 24–48 hours after payment confirmation.

During periods of high demand (special campaigns, collection launches, Black Friday, or promotional events), preparation times may be slightly extended.
If any significant delay occurs, you will be promptly notified via email.

Estimated Delivery Times

Below you can find the estimated delivery times for our main destinations:

Delivery times are estimated and calculated from the date of shipment.

Delays may occur due to:

- High-demand periods

- National or local holidays

- Logistical issues beyond our control

Order Tracking:

Once your order has been placed, you will receive a confirmation email containing your order number.

After shipment, you can track your order at any time directly on our website through the “Track Your Order” section.

Simply enter:

• Your order number

• The email address used at checkout

to check the real-time status of your shipment.

Incorrect Shipping Address

Please ensure that your shipping address is accurate and complete at the time of purchase.
Eterna Jewelry is not responsible for orders shipped to incorrectly provided or incomplete addresses.

Delivery Issues or Delays

Once the package has been handed over to the carrier, it is no longer under our direct control.
In case of significant delays or delivery issues, please contact — we will do our best to assist you as quickly as possible.