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Privacy Policy

This Privacy Policy describes how Eterna Jewelry, (hereinafter “we”, “us”, or “the Website”), collects, uses, and protects your personal data in accordance with applicable data protection laws, including the General Data Protection Regulation (EU) 2016/679 (GDPR) where applicable.

By using this Website, you agree to the practices described in this Policy.

1. Data Controller

The Data Controller responsible for processing your personal data is:

Eterna Oasis Hub
Email: info@eternajewelry.com

2. Personal Data We Collect

We may collect and process the following categories of personal data:

  • Full name

  • Email address

  • Billing and shipping address

  • Country of residence

  • Phone number (if provided)

  • Payment information (processed securely by third-party payment providers)

  • Order history

  • Messages sent voluntarily through contact forms or email

  • Technical data (IP address, browser type, device information, cookies)

We only collect data that is necessary and relevant for the purposes described below.

3. Legal Basis for Processing (GDPR)

We process your personal data based on the following legal grounds:

  • Contractual necessity – to process and deliver your orders

  • Legal obligations – to comply with tax and regulatory requirements

  • Legitimate interest – to improve our services and prevent fraud

  • Consent – for marketing communications and optional cookies

You may withdraw your consent at any time.

4. Purpose of Data Processing

Your personal data may be used to:

  • Process and ship physical products

  • Deliver digital products

  • Manage customer service requests

  • Send transactional emails (order confirmations, tracking information)

  • Send marketing communications (only if consent is given)

  • Improve Website functionality and user experience

  • Prevent fraudulent activity

  • Comply with legal and tax obligations

We do not sell or rent your personal data to third parties.

5. Data Retention

We retain personal data only for as long as necessary to:

  • Fulfill contractual obligations

  • Comply with legal requirements

  • Resolve disputes

  • Enforce our agreements

When data is no longer required, it is securely deleted or anonymized.

6. Third-Party Service Providers

We may share your data with trusted third parties strictly for operational purposes, such as:

  • Payment processors (e.g., Stripe, PayPal)

  • Email marketing platforms (e.g., Mailchimp)

  • Analytics services (e.g., Google Analytics)

  • Shipping carriers and logistics partners

These providers process data in accordance with their own privacy policies and applicable data protection laws.

Where required, we ensure appropriate safeguards are in place for international data transfers.

7. International Data Transfers

As we operate internationally, your data may be transferred and processed outside your country of residence.

Where required under GDPR, we ensure that appropriate safeguards are implemented, such as Standard Contractual Clauses (SCCs) or equivalent legal mechanisms.

8. Your Rights Under GDPR

If you are located in the European Economic Area (EEA), you have the right to:

  • Access your personal data

  • Request correction of inaccurate data

  • Request deletion (“Right to be forgotten”)

  • Restrict processing

  • Object to processing

  • Request data portability

  • Withdraw consent at any time

  • Lodge a complaint with a supervisory authority

To exercise your rights, please contact:

info@eternajewelry.com

We will respond within the timeframe required by applicable law.

9. Data Security

We implement appropriate technical and organizational measures to protect your personal data against unauthorized access, alteration, disclosure, or destruction.

All payment transactions are encrypted and processed through secure third-party providers.

10. Cookies

This Website uses cookies and similar technologies to enhance user experience, analyze traffic, and improve services.

You may manage or disable cookies through your browser settings.
Where required by law, we request your consent before placing non-essential cookies.

11. Changes to This Policy

We reserve the right to update this Privacy Policy at any time. Changes will be posted on this page with an updated revision date.